Schedule a collection
Collection and drop-back are free on orders of £45 or more. No charge to book. Tell us the address and the service. We will confirm the day. If you would rather talk, call 01634 577066.
- Free from £45Collection and drop-back are free on orders of £45 or more. No charge to book.
- Back in 48 hoursMost items, from when we have them. Occasion wear is agreed with you first.
- Pay at the endYou pay when the work is done and back with you, not when you book.
Booked in
That is with us.
We will ring to confirm the collection day. No charge to book. Leave the bag where we can reach it at the address you gave, and pay when the work is back with you.
Before you book
How should I prepare clothes for dry cleaning?
Empty the pockets, then point out the stains when you hand the garments over and flag anything delicate or already repaired. Nothing starts before we have been through the piece with you.
If we are collecting, leave the bag ready on the day we confirm. Wedding dresses and beaded pieces are better brought in so we can look at them on the table before we agree a method.
Is collection and delivery free?
Yes, on orders of £45 or more, and there is no charge to book.
Tell us what is in the bag when you book and we can say whether it clears £45. If you would rather not wait for a collection, the counter at The Boathouse takes drop-offs.
How fast is the turnaround?
Most cleaning is back within 48 hours of when we have the garments. That clock starts when you drop them in or when we collect, not when you submit the booking form.
Same-day work is possible when we can take it; ask when you book. Wedding dresses get their own timescale, agreed when we see the dress.
How do I book a collection?
Fill in the schedule a collection form: name, address, postcode, phone number, the day that suits you and which service you need. Or call 01634 577066.
Leave the bag ready on the day we confirm. We will give you the next collection day for your postcode; published days per town are still being agreed.
When do I pay?
You pay when the work is done, not when you drop off. Drop in and you settle at the counter when you pick up; if we collect, you pay when we bring the bag back.
There is no deposit and nothing to pay to book a collection. Visa, Mastercard, Apple Pay and Google Pay are all fine, and cash is welcome at the shop.
How can I pay?
We take Visa, Mastercard, Apple Pay and Google Pay, and cash is welcome at the shop if you are collecting from The Boathouse.
You pay when the work is done, not when you drop off. There is no deposit and nothing to pay to book a collection.