Terms and conditions

These terms cover work you leave with Oceans Green Dry Cleaners Limited, trading as Oceans Green Dry Cleaners, at Unit 2a, The Boathouse, Ocean Drive, Gillingham, Kent, ME7 1FT. They also cover collections we make from you. Leaving garments with us, or booking a collection, means you accept them.

Your statutory rights under the Consumer Rights Act 2015 are not affected. Services must be carried out with reasonable care and skill.

Quotes and prices

Published prices are on the prices page. A price given in person or by phone is the price for that job, unless extra work turns up that we could not see at drop-off. We will tell you before doing extra work, and you approve the work and the price before anything starts.

A guide price for a common item (a suit, a coat, a service wash) can be given on the phone. Wedding dresses, beaded pieces and anything with a previous repair need to be seen before we give a firm figure.

Payment

You pay when the work is done, not when you drop off. Walk-in customers settle at the counter on collection. If we collect from you, you pay when we bring the garments back. There is no deposit and nothing to pay to book a collection.

We take Visa, Mastercard, Apple Pay and Google Pay. Cash is welcome at the shop.

Collection and drop-back

Collection and drop-back are free on orders of £45 or more. There is no charge to book. Tell us what is in the bag when you book so we know whether the order meets that threshold. Put your postcode on the form and we will confirm the day.

Leave the bag where we can reach it at the address you gave, on the day we confirm. If you need to skip a round, call01634 577066the morning of the collection. Walk in at The Boathouse if you would rather drop off.

Turnaround

Turnaround times start from when we have the garments, not from when a collection is booked. Most cleaning is back within 48 hours of when we have it. Same-day work is possible when we can take it; ask when you book. Wedding dresses and other special pieces get their own timescale, agreed when we see them.

How we clean

We clean in water with biodegradable detergent, set for the fabric in front of us. We do not use perc or silicone solvent. If a fabric cannot go through that method, we say so at drop-off. Leather and suede wait for a conversation before we agree to take them.

Some historic stains still will not lift. We look at the piece with you and note the marks before anything starts. If we think a mark will not come out, we say so then, and you decide whether the clean is still worth doing.

What to tell us

Empty the pockets. Tell us about stains, previous repairs and delicate trims when you leave items with us. Wedding dresses and beaded pieces are better brought in so we can look at them on the table before we agree a method.

For a collection, say in the notes if the bag includes a wedding dress, a designer piece, or anything that should not go in a mixed wash. We will put that item on its own ticket.

Repairs and alterations

A zip, a hem or a split seam can go on the same ticket as the clean. The price and the turnaround are agreed when we see the garment, before the work starts.

Guest linen and commercial work

For hotels, B&Bs and short-let hosts, we agree collection days and a site contact. Linen is counted out and counted back. Guest clothing left in a property is not part of that service unless you put it on the ticket.

A missed bag delays that property's turnaround. Call01634 577066the morning of the round to skip a week.

If something is not right

Talk to us first, at the shop or on01634 577066. Bring the garment back so we can look at it. If we have not met the care and skill the law requires, we will put it right.

We are a Kent Trading Standards Checked scheme member (trader ID K0997). You can also use that scheme if you need a route beyond the shop. English law applies, and the courts of England and Wales have jurisdiction.

Finished work

Collect from The Boathouse during opening hours, or we will bring it back on the drop-back round. If we cannot reach you, we hold the work at the shop. Call us if you need us to keep holding it.

This website

The site is for booking, prices and information about the shop. We may change these terms; the date at the top of the page is the version that applies to new work. For how we handle your details, see the privacy policy.